An AI ops team that works in WhatsApp.
Hospara Ops answers guests in seconds, day and night, in English and Bahasa Indonesia. It holds your rates in parity and coordinates housekeeping. It works on top of your booking system (PMS), which stays the record of every booking.
What Hospara Ops does.
Guest messages
Booking questions, directions, late-checkout requests and complaints. On WhatsApp, in English and Bahasa Indonesia. About 95% are answered by deterministic rules, and the rest by tightly limited AI, so answers are fast and safe. Anything high-stakes waits for your yes.
Tasks for your staff
Housekeeping and front-desk tasks are created from arrivals, departures and guest requests. Your staff get them on WhatsApp, so there is no new app to learn.
Rates in parity
Holds each listing at the same price on every booking site. This is called rate parity.
Measured on 3 Bali properties. With Hospara Ops, the median time to the first reply to a guest fell from 45 minutes to under 2 minutes (mid-2026).
How control works.
Hospara Ops starts in draft mode, and a person approves. Once you approve, guest replies, review monitoring and rate parity run automatically, one category at a time.
Starts in draft mode
Every action category starts in draft mode. Each reply and task is prepared as a draft, and a person on your team approves it before it goes out.
Then runs automatically
Once you approve a category, such as directions or check-in times, it runs automatically. You move categories to automatic as your trust grows, and you can switch them back at any time.
What waits for a person
Anything you have not switched to automatic stays a draft. High-stakes messages wait for your approval.
Every action logged
Each message and task is recorded and linked to its booking. The dashboard shows every action taken.
Setup in days, not quarters
We connect your WhatsApp Business number and your PMS through Hospara Bridge. Your bookings stay in your PMS, so there is nothing to migrate.
Status and requirements.
What is ready today, what it works with and how it is priced.
- Status
- Status: Early access Live at 3 Bali properties, including a Marriott-affiliated design hotel rated 9.8 on Booking.com.
- Measured results
- Guest response time from 45 minutes to under 2. Manual admin from 4+ hours to under 1 a day. Zero rate-parity violations.
- For
- Villa and small-hotel teams that talk to guests on WhatsApp.
- Channels
- WhatsApp Business.
- Works with
- Any booking system (PMS) you use, through Hospara Bridge. Booking systems
- Languages
- English and Bahasa Indonesia.
- Price
- A written quote for your setup, valid for 30 days. Monthly billing in USD or IDR. How we charge
Try Hospara Ops on your properties.
Tell us your PMS, your number of units and the guest messages that take most of your time.
