FAQ
Frequently asked questions
The short answers to what operators ask us most. Anything else: hello@hospara.com.
Is Hospara a villa management company or a software company?
Both, from one operation. Hospara Manage is full-service villa and small-hotel management in Bali. Hospara Revenue is pricing and OTA work for owners who keep their manager. Hospara Software is the toolset the operation runs on, connected to Guesty. Hospara Data is a separate robotics-data pilot planned for Q4 2026.
Which areas of Bali does Hospara cover?
Ubud, Canggu, Sanur, Ungasan, Jimbaran, Uluwatu, Nusa Dua, Seminyak, Mengwi, Umalas, Pererenan and Berawa. Area pages: hospara.com/villa-management-bali.
How much does villa management cost with Hospara?
One percentage of net revenue, quoted per property after a walk-through, with expenses at cost and approval limits set by the owner. The percentage is not published because it depends on the property.
Does Hospara guarantee occupancy or revenue?
No. Results are published with dates and method on the evidence page; the September 2026 audit on 357 villas showed +42% RevPAR year on year against a market set down 13%.
What is the Hospara Data pilot?
A Q4 2026 pilot to capture first-person video of hospitality tasks in participating Bali properties for robotics research, under separate property authorisation and worker participation agreements. Nothing has been recorded yet.
Where is Hospara based?
Bali, Indonesia. Contact hello@hospara.com.
What is Hospara?
Hospara is a suite of AI products for independent hotels and villa managers that runs on top of Guesty today, with other PMS connections in development. The suite also includes Replies (review reply autopilot), Owners (white-label owner portal), Concierge (AI guest guidebook), Connect (PMS connectors for AI agents), Signals (market demand intelligence), and Sites (direct booking websites).
Do I need to replace my current PMS?
No. Hospara sits on top of your existing PMS rather than replacing it. It works with Hostaway, SiteMinder, Guesty, and other systems. Your PMS stays the system of record; Hospara runs the operations layer on top.
How long does setup take?
Most properties are live within 48 hours. We connect your WhatsApp number and your existing PMS or channel manager, configure the agents to your rules, and run a supervised period before going fully autonomous. No new login for your team.
How much does Hospara cost?
Hospara software is priced on request. Every quote is written for the operation asking: unit count, PMS, the products you need, languages and level of automation. Payments collected through Hospara Ops are pay-as-you-go and stated in the quote. Email hello@hospara.com with the subject "Ask for prices".
How do payments work?
Guests pay deposits, balances, and direct bookings by QRIS or e-wallet directly in the WhatsApp chat. Every payment is automatically reconciled to its reservation and unit, and settlements go to your account. Built for Indonesia, where card penetration is under 10%.
What happens if the AI makes a mistake?
About 95% of work resolves on deterministic rules, not model improvisation, and every agent operates inside boundaries you set. High-impact actions wait for your sign-off, and you can adjust autonomy per agent from fully supervised to fully autonomous. Everything the agents do is logged and visible in your dashboard.
What languages does Hospara speak?
Guest and staff communication runs in English and Bahasa Indonesia, with more Southeast Asian languages planned as we expand beyond Indonesia.
Who is Hospara for?
Independent hotels and multi-unit villa managers running roughly 5 to 100 units, starting in Bali and Indonesia, especially managers operating portfolios for absentee owners who expect clear reporting. More on Bali here.
Is my data secure?
Yes. Data is encrypted in transit with TLS 1.3 and at rest with AES-256, and each property's data is isolated. We never sell your data or share your property's competitive data with other customers. Details in our privacy policy.
Where is Hospara live today?
Hospara runs on 3 live properties in Bali, including a Marriott-affiliated design hotel rated 9.8 on Booking.com. Measured results: guest response time down from 45 minutes to under 2 minutes, manual admin down from 4+ hours to under 1 hour per day, and zero rate-parity violations.