Questions we hear most.
Short answers, grouped by who is asking. If yours is not here, email us.
About Hospara
Are you a villa manager or a software company?
Both, from one operation. Hospara Manage is full-service management for villas and small hotels in Bali. Hospara Revenue does pricing and OTA work for owners who keep their manager. Hospara Software is the set of tools our operation runs on. They connect to your booking system (PMS). Hospara Data is a separate robotics-data pilot planned for Q4 2026.
Where are you based?
Bali, Indonesia. Email us at hello@hospara.com, or see all contact options.
Which areas of Bali do you cover?
Ubud, Canggu, Sanur, Ungasan, Jimbaran, Uluwatu, Nusa Dua, Seminyak, Mengwi, Umalas, Pererenan and Berawa. See villa management by area.
For villa owners
How much does management cost?
One percentage of net revenue, quoted for each property after a property visit. Expenses are at cost, with receipts. You set the approval limit. We do not publish the percentage, because it depends on the property. See how we charge.
Do you guarantee income or occupancy?
No. We publish our results with dates and method instead. The September 2026 audit of 357 villas showed RevPAR up 42% year on year, while the market set fell 13%. See our numbers.
Who owns the listings if I leave?
You do. Listings, photos and any direct-booking domain stay in your name.
Can I stay in my own villa?
Yes. We block your stays in the calendar at your request. Your proposal states how much notice is needed in peak season.
How long does it take to start?
About three weeks from the property visit to the first booking.
For managers and operators
Can I keep my current manager?
Yes. Hospara Revenue is a revenue desk, not an operator. Your manager keeps guests, housekeeping and accounts. We take pricing, OTA settings and reporting.
What is in the free pricing review?
A written review of your prices and listings against your zone, from your public listing links. Pace, pickup and revenue analysis need access to your historical data. We ask for it only if you decide to go further. We do five a month.
What is the contract for Hospara Revenue?
Month to month. Cancel with 30 days’ notice.
For software teams
What is Hospara Software?
A suite of AI products for independent hotels and villa managers. It runs on top of the booking system (PMS) you already use. The suite includes Ops (WhatsApp guest messaging), Replies (review reply autopilot), Owners (white-label owner portal), Concierge (AI guest guidebook), Connect (PMS connectors for AI agents), Signals (market demand intelligence) and Sites (direct booking websites).
Who is Hospara Software for?
Independent hotels and multi-unit villa managers with roughly 5 to 100 units, starting in Bali and Indonesia. Especially managers who run portfolios for absentee owners who expect clear reporting. More on Bali.
Where is Hospara Software live today?
On 3 live properties in Bali, including a Marriott-affiliated design hotel rated 9.8 on Booking.com. Measured results: guest response time down from 45 minutes to under 2 minutes, manual admin down from 4+ hours to under 1 hour a day, and zero rate-parity violations. See our numbers.
Do I need to replace my booking system (PMS)?
No. Our software sits on top of your booking system and does not replace it. Your PMS stays the record of every booking. Hospara runs the operations layer on top.
Which booking systems do you support?
Any booking system (PMS) you use. We connect to it through Hospara Bridge, and your bookings stay in your PMS. See booking systems.
How long does software setup take?
Most properties are live within 48 hours. We connect your WhatsApp number and your PMS or channel manager, and set the agents to your rules. Every account starts with a supervised period in draft mode. Once you approve, the agents run on their own. There is no new login for your team.
How much does the software cost?
It is priced on request. Every quote is written for the operation asking: unit count, PMS, the products you need, languages and level of automation. Email us to ask for prices.
What if the software makes a mistake?
Every account starts in draft mode: the software suggests, a person approves. About 95% of the work runs on deterministic rules, not model improvisation, and every agent works inside limits you set. High-impact actions wait for your sign-off. You move task types to automatic one at a time, and you can set each agent anywhere from fully supervised to fully autonomous. Everything the agents do is logged and visible in your dashboard.
Which languages do you work in?
Guest and staff communication runs in English and Bahasa Indonesia. More Southeast Asian languages are planned as we expand beyond Indonesia.
Is my data secure?
Yes. Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Each property’s data is isolated. We never sell your data, and we never share your property’s competitive data with other customers. See our privacy policy.
Hospara Data
What is the Hospara Data pilot?
A separate pilot planned for Q4 2026: first-person video of hospitality tasks, for robotics research, in participating Bali properties only. It runs under a separate authorisation from each property owner and participation agreements with staff. Nothing has been recorded yet. A managed villa never takes part without the owner’s separate written consent. See the Data pilot page.