A reply to every guest review. You approve the hard ones.
Hospara Replies starts in draft mode. Once you approve your voice and thresholds, five-star reviews get a unique, on-brand reply within a day, automatically. By default, anything four stars or below is drafted and held for you, and can open a task for your team. A weekly summary shows everything posted.
What Hospara Replies does.
Never a template
Each reply is written from the actual review, the guest’s name and your voice guidelines. No guest ever reads the same paragraph twice. Booking sites and future guests can tell.
Five-star reviews, answered automatically
Five-star replies post on their own, within a day, once you have approved your voice and thresholds.
Lower ratings become drafts
You set the threshold. Reviews below it become drafts, with the review attached, and wait for a person on your team. Negative reviews can open a task for your team automatically.
A weekly summary
One email a week: what was posted, what is waiting for you, and the rating trend for each listing.
Review monitoring on 299 listings. In our own operation, we collect booking-site reviews every night for 299 listings (September 2026).
How control works.
Every account starts in draft mode. You set which ratings may post on their own, and you can change that at any time.
Starts in draft mode
Every account starts in draft mode: each reply is prepared as a draft, and a person approves it before it is posted.
You set the threshold
A short setup records your tone, sign-offs and language rules, and which ratings may post on their own. Five-star replies then post automatically, every day. Lower ratings become drafts and wait for a person.
You can change it at any time
The policy can be changed at any time. You can pause automatic posting whenever you want.
Every reply logged
Each posted reply is recorded and linked to its review.
Setup in days, not quarters
Reviews come in through Hospara Bridge from Airbnb, Booking.com and your other channels, exactly as your PMS sees them.
Status and requirements.
What is ready today, what it works with and how it is priced.
- Status
- Status: Early access Running in production on our own Bali portfolio, with 299 listings under live review monitoring.
- For
- Teams that answer guest reviews for many listings.
- Channels
- Airbnb, Booking.com, Vrbo and other channels, as your PMS shows them.
- Works with
- Any booking system (PMS) you use, through Hospara Bridge. Booking systems
- Safety
- Automatic posting only for the ratings you choose. A full log of every posted reply.
- Price
- A written quote for your setup, valid for 30 days. Monthly billing in USD or IDR. How we charge
Try Hospara Replies on your listings.
Tell us your PMS, your number of listings and the booking sites you use.
