Glossary of villa and hospitality terms

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ADR: Average daily rate: room revenue divided by nights sold. It rises when you sell fewer nights at higher prices, so read it together with occupancy.

Booking pace: Occupancy already booked for future dates, compared with the same point last year. Read it with lead time: Bali books late.

Channel manager: Software that sends availability and rates from the PMS to the booking sites. It is often built into the PMS.

Draft mode (dry-run): A mode in which software proposes an action and logs it, but does not carry it out until a person approves it. Every Hospara AI action starts in draft mode.
Dynamic pricing: Changing nightly rates and minimum stays every day, from demand, lead time, season, events and the market set.

Egocentric video: First-person video recorded from a head-mounted camera or phone. It is used to train robots on tasks people do with their hands.

Gross revenue: Everything the guest pays, before the booking site’s commission and tax. Some managers charge their fee on this base. Compare with net revenue.

Lead time: The number of days between booking and arrival. Short in Canggu; longer in Ubud and for families.

Market set: The group of comparable listings a pricing tool compares your villa with. In PriceLabs, it is assigned to each listing by zone.
MCP: Model Context Protocol: an open standard that lets AI assistants such as Claude use tools. Hospara Connect gives AI agents access to PMS data through it.
Minimum stay: The fewest nights a guest may book. Usually tightened in peak weeks and relaxed close to arrival.

Net revenue: Revenue after the booking site’s commission and tax. Hospara charges its management fee on this base.

Occupancy: Nights sold divided by nights available. Owner stays should be left out of the nights available. Otherwise the figure looks lower than it is.
Orphan gap: One or two unbooked nights between two bookings, too short to sell at the normal minimum stay. A gap rule relaxes the minimum stay and the price so they sell.
OTA (booking site): Online travel agency, also called a booking site: Airbnb, Booking.com, Agoda, Expedia or Vrbo. OTAs take a commission on each booking. Airbnb also collects the guest’s payment itself, as merchant of record.
Owner statement: The monthly report of revenue, expenses and payout for a property. It should be built from booking-system and payout data, and match each reservation.

Pass-through expense: A cost paid on the owner’s behalf and billed back, such as cleaning, utilities or repairs. It should be billed at cost, with receipts.
PDP Law: Indonesia’s Personal Data Protection Law (UU 27/2022), in full effect since October 2024. It governs consent, notices and transfers of personal data abroad.
Physical AI: AI that acts in the physical world through robots. It is trained partly on video of people doing tasks.
PMS: Property management system, or booking system: the software of record for listings, calendars, reservations and guests.
Pondok Wisata: The Indonesian licence category commonly used for villa rentals. Hospara refers licence and permit questions to qualified local professionals.
PriceLabs: A dynamic pricing tool for short-term rentals and hotels. It connects to most booking systems (PMS). Hospara’s revenue desk prices 357 Bali villas on it (September 2026).

Rate parity: Keeping the same rate for the same night on every booking site, within each site’s rules. This avoids penalties and guest complaints.
RevPAR: Revenue per available night: room revenue divided by the nights available to sell. It is the single best measure of pricing performance, because it combines rate and occupancy in one number.
RLDS / LeRobot: Dataset layouts used in robotics research for episodes of observation and action data. Video can be packaged in them. Packaging does not create action data.