Answers guest questions about their villa, on WhatsApp or Telegram.
Wifi password, gate code, how the air conditioning works, where to eat, when checkout is. Guests ask in their own words and get the answer for the property they booked, in seconds. There is no app to install.
What Hospara Concierge does.
One property at a time
Answers come only from the guest’s booked property. A guest cannot receive another villa’s wifi password or door code. This limit is enforced on the server.
In the guest’s own words
Guests ask on WhatsApp or Telegram, as they would ask a person. The chat link arrives with the booking confirmation.
Extras at the right moment
Late checkout, an airport transfer, an in-villa massage or early check-in, offered when they fit the conversation.
Fewer interruptions for staff
The repetitive 80% of guest questions stops reaching your team. Questions that do reach them arrive with the booking details.
How control works.
Concierge answers only from the information you give it. You see what guests ask, and you correct answers in one place.
Answers from your information
It answers from the house manual, listing details and local tips you give it for each property. Questions it cannot answer go to your team.
You edit answers in one place
A dashboard shows what guests asked. You correct or add an answer once for each property, and it stays.
Every answer logged
Each answer is recorded and linked to its booking.
Setup in days, not quarters
We import your house manuals, listing details and local tips for each property. Booking details come from your PMS through Hospara Bridge. Concierge can also run without a PMS.
Status and requirements.
What is ready today, what it works with and how it is priced.
- Status
- Status: Early access A pilot on our own Bali villas.
- For
- Villas and small hotels whose guests ask the same questions.
- Channels
- WhatsApp and Telegram at launch.
- Works with
- Any PMS through Hospara Bridge, for booking details. Concierge can also run without a PMS. Booking systems
- Price
- A written quote for your setup, valid for 30 days. Monthly billing in USD or IDR. How we charge
Try Hospara Concierge at your property.
Tell us how many properties you run, your PMS and the questions guests ask most.
